Restlet Technical support
As the founder and lead developer of the Restlet project, the leading REST framework for Java, Noelios Technologies offers you a complete professional support offer.
This service is based on a ticket system. Each ticket corresponds to a single incident or question but can be the subject of several exchanges between the customer and the support team. Once the incident or the question is considered solved, the ticket is definitively closed.
Four types of professional support plans are proposed: the Bronze, Silver, Gold and Platinum plans. All plans have a common set of characteristics that we present below, in comparison with the community support offered by the Restlet open source project.
| Description | Public forum | Support plans |
|---|---|---|
| Supported software | NRE | NRE |
| Update of the Maven repository | Bimonthly | Immediate |
| Support by public forum | Yes | No |
| Support by private email | No | Yes |
| Confidentiality warranty | No | Yes |
| Accepted languages | English | English or French |
| Days of access to support | Not guaranteed | From Monday to Friday |
| Usage assistance | Limited | Yes |
| Installation assistance | Limited | Yes |
| Priority bug fixing | No | Yes |
| Business requirements coding | No | No |
In addition to the general features presented above, you will find in the table below a synthesis of the differences between the four plans proposed.
| Description | Bronze Plan | Silver Plan | Gold Plan | Platinum Plan |
|---|---|---|---|---|
| Maximum number of incidents per month | 4 | 8 | 16 | 32 |
| Maximum response time (in days) | 2 | 2 | 1 | 1 |
| Version support duration (in years) | 2 | 2 | 4 | 4 |
| Number of authorized contacts | 1 | 2 | 4 | 8 |
| Priority enhancements | Yes | Yes | ||
| Remote debugging | Yes | Yes | ||
| Customized implementations | Yes | Yes | ||
| Delivery of specific patches | Yes | Yes | ||
| Phone support | Yes | Yes | ||
| Price for 1 month | 281 € | 422 € | 1 763 € | 2 644 € |
| Price for 3 months | 422 € | 633 € | 2 644 € | 3 967 € |
| Price for 6 months | 633 € | 950 € | 3 967 € | 5 950 € |
| Price for 1 year | 950 € | 1 425 € | 5 950 € | 8 925 € |
Do not hesitate to contact Noelios for additional information.
In order to speed up the processing of your purchase, we propose you an online process. Once the form below is filled up, a detailed legal agreement will be presented.
If you accept this agreement by clicking on the button in the bottom of the page, a confirmation page will be displayed allowing you to choose the payment method. You can then decide between an online payment by PayPal (by PayPal account or by credit card), by bank wire or by check.
Once the payment received, we will send you an invoice and a email with instructions from the support team and you will be able to immediately open your first tickets.